SHIPPING POLICY
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
• Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 15–30 business days. US orders are shipped by ePacket, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
How much does shipping cost?
We strive to maintain low shipping costs. The shipping price associated with each item is displayed at checkout. The cost varies depending on the size, weight and destination of your order. Since items may ship from multiple merchants, shipping costs are applied separately by item ordered.
Where does my order ship from?
LaRosa is a global platform, connecting customers with merchants from across the world. Your order could ship from a variety of locations depending on the merchant.
What do I do if my item was shipped to the wrong address?
You're only able to change the shipping address within the first 8 hours of completing your purchase. Once your order has shipped, it's no longer possible to change the address.