RETURN AND REFUNDS POLICY
We want you to be completely satisfied with your purchase on LaRosa. Our 5-Star Guarantee means that we're committed to providing you with the most delightful shopping experience possible. You can feel secure and confident shopping on LaRosa
How does the return policy work?
To start a return, the button below will direct you to your Order History page. From there, simply choose the relevant item(s) and click on ‘Customer Support’ to communicate directly with our customer service team.
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You may return your order within 7 days of delivery, but except for make up and undies for hygiene reasons,
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Our customer service team strives to respond to all requests within 48 hours or less. We're always available to help!
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Once an order has been placed, if you change your mind, you may cancel your order within the Order History section before it's been shipped.
Can I exchange an item?
Unfortunately, we currently do not offer item exchanges. We may be able to help replace an order if it does not meet your satisfaction. Please contact our Customer Service team.
How will I receive my refund?
Depending on your payment type, your refund will be automatically applied back to your account. Please allow 14 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won't see a refund in your account.
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Refunds are processed back to the original payment method used to purchase the order.
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Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.
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Wish does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.